No hold music. No voicemail. Duke answers immediately, triages the failure, and dispatches a certified technician — whether it's 2pm Tuesday or 2am Christmas morning.
Duke captures your system details, property information, and preferred schedule — and books the right technician for the job. No callbacks, no forms, no waiting on hold.
Every inbound call from homeowners and property managers — triaged, scheduled, and dispatched without a human dispatcher lifting a finger.
Duke asks three questions: system type, symptom, and temperature in the home. From that he determines dispatch priority — tonight, first call tomorrow, or within 48 hours — and routes accordingly.
Priority dispatchTune-ups, repairs, inspections, and new system quotes booked directly on your dispatch board. Duke captures system age, brand, last service date, and property type before the appointment is confirmed.
Dispatch board syncHomeowners asking about replacement are walked through system age, fuel type, sq footage, duct vs ductless, and budget range. A fully pre-qualified lead lands on your sales team's desk — not a cold call.
$8.5K–$22K ticketsDuke pitches the annual plan on every call where it makes sense — tune-up customers, post-repair follow-ups, and first-time callers. Captures payment method preference and confirms enrollment.
Recurring revenueAnswers questions about 72-month interest-free financing, utility rebates (Pepco, Washington Gas, SMECO), and manufacturer rebates up to $4,000 — turning sticker shock into closed deals.
$4K rebatesDuke calls customers due for annual tune-ups, filter changes, and warranty check-ins before they need to call you. Fills your dispatch board during slow seasons — proactively.
Retention engineDuke sounds like your best dispatcher — calm under pressure, technically fluent, never flustered. He knows the difference between a heat pump and a furnace, can explain what a capacitor failure sounds like, and knows that a DC homeowner without AC in August needs help tonight — not tomorrow.
Duke leads every after-hours call with: "Same rate as daytime — no extra charge for tonight." That one line wins jobs your competitors lose on price perception alone.
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Emergency dispatch triage and scheduled service booking — the two most critical call types for any HVAC company.
Trained on real DC-area HVAC market rates — so Duke can answer "how much will this cost?" on every call without a human quoting specialist.
This demo runs on a real AI dispatch system, the same one your company could have live in days. 15 minutes with our team is all it takes to see Duke handling your emergency calls, service scheduling, and maintenance plan enrollment.
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